© 2026 Mill Creek Chocolate. Site by Brand & Bloom.
General Questions
Where is Mill Creek Chocolates located?
We have three store locations in Port Elgin, Kincardine and Owen Sound, Ontario, Canada.
What are your store hours?
All of our locations are open Tuesday-Saturday 10am-5:30pm and Sunday 12:00pm-4:30pm.
Products and Ingredients
Are your chocolates handmade?
Yes, all of our chocolates are handcrafted at our flagship store in Port Elgin, Ontario, Canada.
Do you offer sugar-free options?
Yes, we carry No Sugar Added Chocolates at all of our store locations.
Do you offer gluten-free options?
All of our products may contain wheat. Our Chocolate Dipped Oreos, Chocolate Dipped Licorice, Chocolate Covered Pretzels and Gummi Bears contain wheat.
Do your products contain nuts?
All of our products are made in a facility that processes nuts. If you have allergies, please check product labels carefully and contact us at info@millcreekchocolates.ca or 51-389-3141 for more information.
How should I store my chocolates?
For best results, store chocolates in a cool, dry place away from direct sunlight and strong odors. Avoid refrigeration.
What is your return policy?
All sales are final.
Are all of your products online?
No! We have many more products in store. Visit our Port Elgin, Owen Sound or Kincardine location to see our full collection.
Wholesale
Can I purchase Mill Creek Chocolates for my retail store?
Yes! We offer wholesale partnerships for businesses looking to stock our chocolates. Contact us at info@millcreekchocolates.ca for more information and pricing.
Is there a minimum order for wholesale purchases?
Yes, minimum order quantities apply. Contact us to discuss your specific needs.
Shipping and Delivery
Do you ship internationally?
Currently, we only ship within Canada.
What shipping service do you use?
All orders are shipped through Canada Post or Purolator.
How long does shipping take?
All orders are shipped from us within 3-5 days of the order being placed. We choose expedited shipping for all orders so your chocolate isn’t stuck in transit due to its sensitivity to temperature change. Typically, orders will arrive within 2-3 business days of being shipped.
What if my chocolates arrive damaged?
If your order arrives damaged, please contact us immediately and we will assist you with a replacement or refund.
Why don’t you ship in the summer?
We temporarily pause shipping in the summer to ensure your order doesn’t arrive melted due to the heat. If you’d like to explore summer shipping contact us at 519-389-3141.
Corporate Orders and Customization
How do I place a custom order?
To place a custom order please contact us at 519-389-3141 or email us at info@millcreekchocolates.ca. You can also contact any of our retail store locations!
Can I customize the packaging for special events?
Absolutely! We offer customization options for weddings, corporate events, and other special occasions. Reach out to us to discuss your needs.
Do you offer volume discounts?
No, we do not offer volume discounts.